Reference

How satmaka Handles Your Personal Data

This Privacy Policy sets out exactly what personal data satmaka collects from you, how we use and store it, and the rights you hold over it.

Data collected only as neededYour right to access or deleteSecure storage with encryptionNo sale of your data to third partiesIndia-applicable data practices
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satmaka How satmaka Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you need to exercise a data right, raise a concern or ask a question about how your information is used, our privacy team is reachable through the channels below. We aim to acknowledge every data-related request within two business days and resolve it within the period required under applicable law.

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Email Privacy Team

Send a written request to our dedicated privacy address. Include your registered account email and a description of your request so we can locate your records and respond accurately within the required timeframe.

Live Chat Support

Our support chat, available on the satmaka site, can log your privacy concern and route it to the privacy team. Chat agents cannot access or alter your data directly but will ensure your request reaches the right team promptly.

In-Account Help Centre

Log in to your account and open the Help section to submit a formal privacy or data-deletion request. Requests submitted this way are automatically linked to your account ID, reducing the time needed to verify your identity.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of how we handle your data — from the moment you enter a payment detail to when you close your account — follows a set of concrete practices designed to…

Encryption at Rest and in Transit

All personal data stored on satmaka servers is encrypted. Data moving between your device and our platform travels over TLS-secured connections, so payment identifiers from UPI, Paytm or PhonePe are never transmitted in plain text.

Cookie Usage and Your Controls

We use session cookies to keep you logged in and analytics cookies to understand how account features are used. You can manage cookie preferences through your browser settings; withdrawing consent does not affect your core account functions.

Account Security Measures

Account access is protected by password hashing and optional two-factor verification. Suspicious login attempts trigger an automatic alert to your registered email so you can act before any unauthorised change is made to your account.

Data Retention Schedule

We keep transaction records for the period required by applicable financial regulations in your jurisdiction. Account data not tied to a legal hold is scheduled for deletion within a defined window after account closure, which you can confirm by contacting us.

Third-Party Data Sharing Limits

We share data with payment processors — UPI networks, Paytm, PhonePe — only to complete transactions. No profiling data, betting history or personal identifiers are sold or transferred to advertising platforms or data brokers.

How to Request Changes or Deletion

You may request a copy of your data, correction of inaccurate records, or deletion of your account and associated data by contacting our privacy team via email or the in-account Help Centre. We will confirm receipt and provide a resolution timeline.

Common Questions About Your Data and Rights

The questions below address what our account holders ask most often about data collection, storage, access and deletion. If your question is not covered here, contact our privacy team directly and we will provide a written response.

We collect your name, email address, date of birth and contact number during account creation. When you transact via UPI, Paytm or PhonePe, the payment identifier used for that transaction is also recorded to verify and reconcile the payment.

Payment data is passed to the relevant processor — UPI network, Paytm or PhonePe — over encrypted channels. We retain only the reference ID and transaction amount; your full payment credentials are never stored on satmaka servers after the transaction completes.

Yes. Submit a data-access request via your in-account Help Centre or by emailing our privacy team. We will compile your account data and deliver it in a readable format within the timeframe required under the law applicable in your region.

Contact our privacy team by email or through the in-account Help Centre and specify that you want your account and associated data deleted. We will confirm receipt, process the request and notify you once deletion is complete, subject to any legal retention obligations.

No. We do not sell, rent or share your personal data with advertising networks or marketing partners. Data shared with payment processors such as Paytm or PhonePe is limited strictly to what is needed to process your transaction.

Transaction records are retained for the period required by applicable financial regulations in your jurisdiction. Other account data not subject to a legal hold is deleted within a defined schedule after closure. You can request confirmation of your specific retention period from our privacy team.

Reach our privacy team by email or through in-account support. If you are not satisfied with our response, you have the right to escalate to the data-protection authority applicable in your jurisdiction under local law.

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